HOW TO BURN YOUR TRĒO CANDLE
Troubleshooting
Tunneling happens when only a small portion of the wax around the wick melts while the candle is burning. When a candle tunnels, it is likely that the candle has not been burning long enough for the wax to pool from edge to edge.
If the candle has begun to tunnel, burn the candle for 3-4 hours to allow the candle to self-correct. Continue to burn in 3-4 hour increments until the candle self- corrects.
Soot is a natural occurrence for any candle. If your candle is continuously releasing soot, it can be the result of carbon build-up on the wicks, not trimming the wicks of the candle, over-burning the candle, or burning the candle in an area that is receiving a draft from a vent.
If you are experiencing excessive soot, try trimming your wicks to 1/8’’, moving your candle to another location, or extinguishing your candle if it has been burning for more than 3-4 hours.
Wax and fragrance can occasionally clog the wick.
Extinguish the flame, wait for the candle to cool, trim the tip of the wick, then twist the wick with your fingers to loosen the fibers in the wick. This will allow for the fragrance and wax to more freely absorb through the wick.